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Frequently Asked Questions



Can I book a single lesson?
All new students can take a free trial (single) lesson, with no obligations. Following this, students can book blocks of 5 or more lessons at a time. We put progress of students as top priority and we know what it takes to give our students the best chance of learning successfully. Therefore, we do not permit lessons to be booked singularly as this breaks momentum and almost always results in students not fulfilling their own goals. Momentum is crucial so lessons should be part of a routine, which is uninterrupted. This is extremely important regardless of whether the student is taking a “fun” or more “serious” approach to lessons.

What is a “Free Trial Lesson”?
A “free trial lesson” is a free lesson we offer to all new (first time) students. This is a trial and a chance for the student to meet the tutor and ensure he/she is happy before paying for anything. These lessons are 30 minutes for younger students and 45 minutes for adults. We can only offer one free lesson per household.
Please do not make multiple free lesson bookings online. You can change the time or date at any time by contacting the office or your tutor.

Is there any limit to the amount of free trial lessons I can book?
Yes. We can only offer one free trial lesson per household.

What does “Request A Tutor” mean?
If you can’t find a tutor on the website that matches your criteria, you can choose this option when making a booking online and we will find a tutor specifically for you. If you select this option, it can take up to 4 weeks to receive a lesson (based on the availability of tutors and the nature of the booking).

Why was my booking request cancelled or declined?
This will be because the tutor cannot fulfil the request of the student. For example, if the student asked to loan an instrument for the lesson, but the tutor is unable to lend an instrument. You can find all relative information for each tutor on their profile page in the “Certified Tutors” section of the website.

What do I do if my booking request was cancelled or declined?
You can re-book anytime. When attempting to book again, check each tutors profile page carefully and ensure that the tutor you select can fulfil all your requests.

How long are lessons?
We offer one-to-one lessons that are 30 minutes (11yrs or under only), 45 minutes (16yrs or under only), and one hour (All age groups welcome). Please contact the office for any longer durations.

How do I find out where a tutor is based?
You can find all information about our tutors on their profile pages.

Can I borrow an instrument for lessons?
Yes, but not every tutor can do this. Please check the tutors profile page to find out if he/she can lend an instrument. If you do borrow an instrument from a tutor, it will only be for lessons and not for use outside of lessons.

Is there an expiry date on bookings?
Yes, all bookings have an expiry period as follows:

  • 5 Lessons = 3 months from the date of the first lesson.
  • 10 Lessons = 5 months from the date of the first lesson.
  • 20 Lessons = 9 months from the date of the first lesson.
  • 30 Lessons = 13 months from the date of the first lesson.

If your tutor postpones any lessons, we will extend the expiry period by one week for every lesson postponed by the tutor that did not take place on the same of week of the originally scheduled date.

Are there any limitations to rescheduling or cancelling lessons?
No. Provided you don’t exceed the expiry period, you can move lessons around as you wish.

How often can I have lessons?
We offer packages for lessons that are once every two weeks, once a week, or more than once a week. You will be able to provide this information when making a booking and you can also change it at a later date if you wish.

Where are the lessons held?
One-to-one lessons are available at the tutors address or another chosen address by the student. We only hold group classes at our school. Please note: Not all tutors can do lessons from home so please check the tutor’s profile page to confirm this before booking.

Can I reschedule a booked lesson?
Yes. You can reschedule any lesson at least 48hrs before its scheduled start time.

How do I cancel or reschedule a lesson?
You can do this by following the cancellation link on your booking confirmation email or ask your tutor directly.

What qualifications do the tutors have?
You can find every tutors qualifications on their profile page on the website.

How can I book one-to-one lessons?
The simplest way to book lessons is via our website. Your tutor may also allow you to make bookings directly with him/her, but you would still need to contact the office to make payment. The latter option is at the tutors own discretion and will vary depending on the tutor.

Can I book lessons for 2 students to attend the same lessons (2-in-1)?
This is at the discretion of your tutor.

Can I get a payment plan?
Yes, we offer a payment plan for bookings of 20 or more lessons. Please contact the office directly to arrange this.

What if I can’t attend the remainder of my lessons?
In certain circumstances, we will allow students to take a break and finish the remaining lessons when they are able to attend again.

Can I get a refund?
If you haven’t attended any lessons, you can cancel your booking and receive a full refund. Once you have attended the first lesson, you will no longer qualify for a refund.

Can I change my tutor throughout the course of my lessons?
Yes, for whatever reason, clients can request to change tutors by contacting the office. This may result in a waiting period while the school arranges a replacement tutor.



Can I change a booking after it has been made?
Yes, you can change the date or time of any booking. Please do not make multiple bookings online unless you are paying for lessons.

Can I make multiple bookings online?
You can only make multiple bookings if you are paying for lessons. There is a limit of one free trial lesson per household.

How do I book group classes?
Please email info@londonmusicfactory.co.uk to apply for group classes. There is a £50 booking deposit to enrol, which is refundable. Please email us to find out more.

How do I book private tuition lessons?
You can only book private lessons on our website. To book a lesson, go to our bookings page and choose your instrument, lesson(s), and time. You will then be prompted to complete a short registration form, after which, your booking will begin processing.
If you are booking a free trial lesson, it has to be confirmed by the tutor or office via email before going ahead.
If you are paying for lessons, the booking will be confirmed as soon as you make payment, after which, the tutor or office will be in contact.

How can I pay / What payment method can I use?
We accept payments on our website, by phone, or bank transfer. Card payments and bank transfers only, no cash. Please contact the office for alternative methods.

Can I get a payment plan?
Yes we do offer payment plans. Please see the relevant section on this page to find out more.

Can I cancel my booking after making payment?
Yes, if you have not attended any lessons, you can cancel your booking at any time and you will receive a full refund. Please see the FAQs of your chosen service to get a more detailed answer specific to that service.

Why was my booking request cancelled or declined?
Normally this is because the tutor lives too far away from where the student has requested to have lessons. You can find the coverage area of each tutor on their profile page.

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