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MAKING MUSICIANS SINCE 2014

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Frequently Asked Questions

 

AT SCHOOL (GROUPS)

How frequent are classes?
For all age groups, classes are once a week.

How long is each class?
For adults, classes are 90 minutes per week. For young people, classes are 60 minutes per week.

What is a “module”?
We use the term “module” to describe a segment of our courses. One module is a total of 8 classes. For example, the Accelerator Programme has 8 separate modules (64 classes in total).

Will the tutors change per lesson?
Tutors may vary throughout your booking but it will not be on a lesson-by-lesson basis. You will certainly have the same tutor for an entire module (unless the tutor can’t attend some of the classes).

Where are classes?
All group classes take place at our school campus: Studio 4, 32 Junction Road, London N19 5RE (1min walk from Archway tube station or 7min walk from Upper Holloway overground station). Do not confuse this with our office address, which is different.

How do I enrol for classes at the school?
All bookings are done via our website. When making a booking you will be prompted to complete a registration form. There is then an initial deposit payment of £100 to reserve your place. The remaining balance is due at least 14 days before the module begins or we will keep your initial payment (of £100) as a late fee. You can opt for a payment plan also.

Can I get a payment plan?
Yes, we offer a payment plan for all group courses. Contact the office to find out more.

Can I cancel my booking for a refund?
Yes. If you have not attended any classes, you may cancel your booking and you will receive a full refund. We also offer a money-back guarantee – after attending your first class, if you do not wish to continue, we will also give you a full refund. If you have attended more than one class, we cannot offer a refund, but depending on the circumstances, you may be able to take a break and attend the remaining classes at a later date.

Can I reschedule a booked lesson?
No. All group classes are scheduled at the same time every week and we cannot accommodate for rescheduling missed classes. Any student who misses a class will be sent the material via email.

What if I can’t attend the remainder of my classes?
In certain situations, we will allow a student to take a break and finish the remaining classes when he/she is able to return. This is at the school’s discretion and is normally only granted for serious circumstances.

PRIVATE TUITION

What is a “Free Trial Lesson”?
A “free trial lesson” is a free lesson we offer to first time bookings. This is a trial and a chance for the student to meet the tutor and ensure they are happy before paying for anything. These lessons are 30 minutes for younger students and 45 minutes for adults.

How long are lessons?
We offer lessons that are 30 minutes, 45 minutes, or 60 minutes. Please contact the office for any longer durations.

Is there an expiry date on bookings?
Yes, all bookings have an expiry period as follows:

  • 5 Lessons = 3 months from the date of the first lesson.
  • 10 Lessons = 5 months from the date of the first lesson.
  • 20 Lessons = 9 months from the date of the first lesson.
  • 30 Lessons = 13 months from the date of the first lesson.

Do I have to have lessons every week?
No, this is optional. Provided you don’t exceed the expiry period, you can move lessons around as you wish. When booking lessons on our website, you can only select weekly or bi-weekly packages, but you can alter the dates of these lessons with your tutor after the booking has been made.

Where are the lessons?
One-to-one lessons are available at the tutors address or another chosen address by the student. We do not have one-to-one lessons at our school. Please note: only some tutors can do lessons from their home so be sure to check the tutor’s profile page to confirm this before booking.

Can I reschedule a booked lesson?
Yes. You can reschedule any lesson at least 48hrs before its scheduled start time.

How do I cancel or reschedule a lesson?
You can do this by following the cancellation link on your booking confirmation email or ask your tutor directly.

How can I book one-to-one lessons?
The simplest way to book lessons is via our website. Your tutor may also allow you to make bookings directly with him/her, but you would still need to contact the office to make payment. The latter option is at the tutors own discretion and will vary depending on the tutor.

Can I get a payment plan?
Yes, we offer a payment plan for bookings of 20 or more lessons. Please contact the office directly to arrange this.

What if I can’t attend the remainder of my lessons?
In certain circumstances, we will allow students to take a break and finish the remaining lessons when they are able to attend again.

Can I get a refund?
If you haven’t attended any lessons, you can cancel your booking and receive a full refund. Once you have attended the first lesson, you will no longer qualify for a refund.

Can I change my tutor throughout the course of my lessons?
Yes, for whatever reason, clients can request to change tutors by contacting the office. This may result in a waiting period while the school arranges a replacement tutor.

BOOKINGS / PAYMENTS

What payment method can I use?
We accept payments on our website, by phone, or bank transfer. Card payments and bank transfers only, no cash. Please contact the office for alternative methods.

Can I get a payment plan?
Yes we do offer payment plans. Please see the relative FAQs for your chosen service to find out more.

Can I cancel my booking after making payment?
Yes, if you have not attended any lessons, you can cancel your booking at any time and you will receive a full refund. Please see the FAQs of your chosen service to get a more detailed answer specific to that service.

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Special thanks to…

London Music Factory would like to thank the Prince's Trust for the amazing support they give our school on a day-to-day basis.

School Address

London Music Factory
Studio 4,
32 Junction Road,

Archway,
London N19 5RE

Contact Us

London Music Factory
20-22 Wenlock Road,
Islington,
London N1 7GU
United Kingdom

020 3287 9587
info@londonmusicfactory.co.uk